Now that the dust has settled and 2022 has begun, many of you may be reflecting on your 2021 business performance. Very few will be smugly sitting back, thinking, “That went perfectly”. Many businesses struggle with setting up and operationalizing an effective supply chain. One that supports the business’s objectives and is structured, financed, and carefully implemented. It’s a complicated task, coordinating disparate departments with the singular aim of delighting demanding customers. This is magnified when selling your products online, where close coordination is crucial. The smallest hiccup can lead to many unhappy customers, who have a plethora of social media platforms to complain on. Regaining these customers is a lengthy process. Usually, vouchers are issued, or the transaction is fully refunded, followed rarely by a careful marketing plan to get the customer to transact again – providing a second chance at delighting them.
These business issues can be reduced and overcome but need the following four elements in place:
- Executive support for supply chain development.
- A clear understanding of your current supply chain capabilities.
- A roadmap that clearly articulates the development path for each capability.
- A pragmatic and decisive project implementation approach.
Whatever your journey is, surround yourself with experts that can help you through this daunting business transformation.
BusinessChain is here to help you improve your supply chain performance.
Why not give BusinessChain a call today?
Visit www.businesschain.co.za for other interesting articles.