Success in the retail industry extends beyond simply stocking shelves with appealing products. It demands a strategic approach to merchandise allocation, the process of distributing products to individual store units. This function significantly impacts sales,...
The World Hates Change
“The world hates change, yet it is the only thing that has brought progress.” ~ Charles Kettering It is 2023. Businesses — of all sizes — around the globe, face heightened global competition, different challenges, new constraints, and higher costs. The...
A Guide to Selecting the Right Vendor Partner
It's no secret --- the retail landscape has changed --- significantly. Challenges are new, costs are higher, and competition is rife. Despite this, core business objectives remain unchanged: right product, right place, right time, right price. There is nothing quick...
Which department should own e-commerce?
Background Traditionally retail businesses had classic organisational structures which were functionally based and looked something like this: The structures were organised to support brick-and-mortar stores with almost all customer interaction occurring in the...
Help! My online order management needs improvement.
Now that the dust has settled and 2022 has begun, many of you may be reflecting on your 2021 business performance. Very few will be smugly sitting back, thinking, "That went perfectly". Many businesses struggle with setting up and operationalizing an effective supply...
Excel. It’s The Best Thing Since Sliced Bread (Or Maybe Not)
Are you falling behind your more future-forward competitors when it comes to keeping up with the new digital age? Is your team empowered with access to real-time data, analytics, and insights to help you meet the now very demanding customer expectations? We know that...
Omnichannel & the changing role of the store
Customers are king! This is more true now than ever before, with many retailers offering free shipping and returns. Customers are spoilt for choice in ordering almost anything including travel, groceries, electronics, furniture and fashion. The competitive retail...
5 tips on how to deal with unpredictable supply chain lead times
Supply Chains around the globe have felt the effects of Covid, shipping escalations, erratic supply and now the war in Ukraine. For supply chain planners, it is an impossible task to forecast and plan a smooth flow of goods. There are, however, some approaches that...
How traditional retailers can compete with pure-play retailers
Online-only, also known as pure-play retailers, have quickly established themselves in a very competitive retail landscape. Their agility and customer-centricity have placed tremendous pressure on traditional retail businesses, stealing revenue and customers from...