Background Traditionally retail businesses had classic organisational structures which were functionally based and looked something like this: The structures were organised to support brick-and-mortar stores with almost all customer interaction occurring in the...
Now that the dust has settled and 2022 has begun, many of you may be reflecting on your 2021 business performance. Very few will be smugly sitting back, thinking, "That went perfectly". Many businesses struggle with setting up and operationalizing an effective supply...
Customers are king! This is more true now than ever before, with many retailers offering free shipping and returns. Customers are spoilt for choice in ordering almost anything including travel, groceries, electronics, furniture and fashion. The competitive retail...
Online-only, also known as pure-play retailers, have quickly established themselves in a very competitive retail landscape. Their agility and customer-centricity have placed tremendous pressure on traditional retail businesses, stealing revenue and customers from...